PRIVACY POLICY

Hehebet Privacy Policy — Your Data, Fully Protected

Everything about how your personal data is collected, used, and protected — explained here in plain English.

Last Updated: January 2026
Our Commitment: hehebet takes your privacy seriously. We never sell your personal data to third parties. This privacy policy has been written with full transparency.

01. Introduction & Applicability

Hehebet (hehebet.app) a responsible online gaming platform. We believe that protecting every user's personal data is a core part of our commitment. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

This policy applies to the hehebet website, mobile app, and all associated services. By using the platform, you are considered to have read and agreed to this privacy policy. If you do not agree with any part of it, please refrain from using the platform.

We comply with all applicable international data protection laws and regulations. Any changes will be reflected on this page, and members will be notified of significant updates.

02. What Types of Data We Collect

Hehebet only collects data that is strictly necessary to provide our services. Requesting unnecessary information goes against our policy. Full details are outlined below.

Information Collected Directly From You

  • Identity Information: Full name, date of birth, nationality.
  • Contact Information: Email address, mobile number, current address.
  • Account Information: Username, password (encrypted), security questions.
  • Identity Verification Documents: Copy of NID, passport, or driving licence (for KYC verification).
  • Financial Information: Mobile banking number, transaction history.

Automatically Collected Information

  • IP address and device type.
  • Browser type and operating system.
  • Login times and session duration on the platform.
  • Page visit history and click data.
  • Cookie and local storage data.
  • Referral source (how you arrived at the site).
Good to know: We never have direct access to your password. Passwords are stored using one-way encryption and cannot be read by anyone.

03. How We Use Your Information

Hehebet uses your data only for specific, defined purposes. The table below clearly outlines what we use your data for and the legal basis for doing so.

Purpose of Use Data Used Legal Basis
Account Creation & Management Name, email, phone number Contract Performance
Identity Verification (KYC) NID/Passport, date of birth Legal Obligation
Financial Transaction Processing Payment details, transaction history Contract Performance
Fraud & Money Laundering Prevention Transaction patterns, IP Legal Obligation
Customer Support Contact information, account history Legitimate Interest
Sending Promotional Offers Email, preferences Consent
Platform Improvement & Analytics Usage history, device information Legitimate Interest
Responsible Gaming Oversight Gaming patterns, betting history Legal Obligation

04. Cookie Policy

Cookies are used on the hehebet website and app to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Login sessions, security tokens — the site cannot function without these.
  • Functional Cookies: Remembers your language preference and theme settings.
  • Analytics Cookies: Helps improve the platform by analysing how the site is used.
  • Marketing Cookies: Used solely to show promotional content you have consented to.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

05. Data Sharing & Third Parties

Hehebet never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances.

When Your Data May Be Shared

  • Payment Processors: To process transactions with mobile banking services such as bKash, Nagad, and Rocket.
  • KYC Service Provider: With trusted third-party providers for identity verification.
  • Legal Authorities: When required by court order, regulatory authority, or for the purposes of an investigation.
  • Technology Service Providers: Hosting, cybersecurity — governed by strict confidentiality agreements.
  • Anti-Fraud Organizations: For anti-money laundering and fraud detection purposes.
We will never: hehebet does not share your data with any advertisers, data brokers, or unauthorised third parties. This is our firm policy.

06. Data Security Measures

Hehebet follows the highest industry standards to protect your data. Our security operates across multiple layers.

SSL/TLS Encryption

All data transfers are secured with 256-bit SSL encryption.

Data Encryption

Stored sensitive data is protected with AES-256 encryption.

Two-Factor Authentication (2FA)

Add an extra layer of security to your account access.

Access Control

Only authorized personnel can access the data they need.

24/7 Monitoring

Round-the-clock system security monitoring with automated alerts.

Regular Security Audits

Regular security testing is conducted by third-party experts.

07. Your Data Rights

Hehebet believes every member should have full control over their own data. The rights listed below are yours, and we are committed to upholding them.

  • Right to Know: You may find out what data we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate information.
  • Right to Erasure: You can request deletion of your data under certain circumstances.
  • Right to Data Portability: You can export your data in a structured, portable format.
  • Right to Restrict Processing: You can object to specific uses of your data.
  • Right to Withdraw Consent: You may opt out of marketing communications at any time.
To exercise your rights: Email support@hehebet.app. We are required to respond to your request within 30 days. In some cases, identity verification may be required.

08. Data Retention Period

Hehebet does not retain your data longer than necessary. The retention periods for each data type are outlined below.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligation
Financial Transaction Records 7 Years Tax & Regulatory Requirements
KYC Documents 5 years after account closure To comply with AML regulations
Customer Support Records 3 Years Service Quality Improvement
Marketing Preferences Until consent is withdrawn Consent-Based Use
Log Files & Technical Data 1 Year Security Monitoring

09. Child Protection Policy

Hehebet is strictly for users aged 18 and above. We never knowingly collect or process data from minors. Age is verified at registration, and additional documentation may be requested if there is any doubt.

If you believe a minor has created an account without your knowledge, please contact support@hehebet.app immediately. We will act promptly and delete any associated data.

10. Contact & Complaints

Our dedicated team is always on hand for any privacy-related questions, concerns, or complaints.

  • Email: support@hehebet.app
  • Subject: Send an email with the subject line "Privacy Request".
  • Response Time: Usually within 7 business days; up to 30 days for complex cases.
Policy Updates: This privacy policy may be updated from time to time. We'll notify you by email of any major changes. The latest version will always be available on this page.

The Core Pillars of Our Privacy Protection

How hehebet Keeps Your Data Safe

End-to-End Encryption

All data you send and store is protected with industry-standard SSL and AES-256 encryption. No one can intercept or read your information in transit.

Secure KYC Process

Your identity verification documents are stored with the highest level of security. Only authorized verification personnel have access to this information.

Consent-Based Communication

Hehebet will not send you any marketing messages without your consent. You can unsubscribe at any time.

Secure Data Centers

Our servers are hosted in internationally certified, secure data centres. Regular backups and a disaster recovery plan are actively maintained.

Regular Compliance Audits

An independent panel of third-party experts regularly audits the implementation of our privacy policy and publishes their findings.

Full Control in Your Hands

From your account settings, you can control how your data is used at any time. You can also submit a request to delete or update your information.

Frequently Asked Questions

Answers to common member questions about the Privacy Policy

No, never. hehebet does not sell your personal data to any advertiser or data broker. Limited data is only shared with trusted partners when strictly necessary to deliver our services — and only under rigorous contractual agreements.

KYC documents are retained for a maximum of 5 years after account closure, as required by law, then securely deleted. These documents are used solely for identity verification purposes.

Yes. You can email support@hehebet.app to request a copy of all personal data we hold about you. We are required to provide it within 30 days, and will do so after verifying your identity.

Every marketing email includes an "Unsubscribe" button at the bottom — clicking it will stop all future promotional emails. You can also manage your notification preferences directly from your account settings.

Yes. If a security incident occurs that affects your data, we will notify you by email within the legally required timeframe and advise you on protective measures to take.

After account closure, most data is deleted once the designated retention period has elapsed. However, financial transaction records and KYC documents must be retained for a specified period due to legal obligations. Full details are provided in the retention period table.
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